Beschreibung
Criticism has indicated that inadequate academic observance
has been spent on the adaption and implementation of generic
Business Performance Measurement (BPM) models to specific
industry and company contexts leading to a suboptimal
practical feasibility. In reflecting these concerns, an
approach to improve BPM feasibility is developed based on an
industry’s specific characteristics. These characteristics
are then linked to corresponding generic BPM models. In this
vein, practitioners shall be assisted in designing and
implementing a sustainable BPM system. This approach gets
empirically validated for the Metal Finishing Industry in
Germany and the United Kingdom.
